DO NOT DEAL WITH THIS COMPANY This company has in my opinion lied on a number of occasions re damage of my phone, They have changed their mind in how they have reduced my offer. They have stated they have shown photographs of my phone which they have not. It appears they have unpacked it and examined it in dirty conditions and I believe this may have attributed scratches (if it was my phone that they took photos of). My intention is to contact Trading Standards. DO NOT DEAL WITH THIS COMPANY wish I had researched it further as 25% of reviews have given it 1 STAR. They intice you by offering more and then delivering a lot less.