Feedback and abusive buyer policy updates EBay have updated there feedback and returns process and there are a few things to be aware of . Feedback. EBay’s feedback system scores do not reflect the actual sellers integrity or performance. The seller not have the ability to get any negative or neutral feedback removed with one simple phone call. ( amazons feedback system does not allow for the remove all of given feedback, and seems a more genuine experience) If a seller doesn’t like what’s been written, this is now easily removed, as is the neutral to negative feedback options. When you now look at a sellers feedback, it now doesn’t mean anything. Returns policy. If you have more than 2 returns a year, you are considered and abusive buyer and a new policy has been introduced called “the abusive buyer policy” EBay have a money back guarantee, but, they don’t want you to use it. If you make 10 purchases and have to return over 2, for any legitimate reason, you will track on there system. They will then send you an email saying you are an abusive buyer. If you buy 10 more things and again have a legitimate reason to return an item ( damaged in the post etc), EBay will close your account with no chance of appeal. Amazons offering is completely different, quibble free returns, genuine feedback, EBay buyers and sellers now need to be aware .