From my experience with eBay for many years I can only warn others to be very cautious, if you do use them I strongly advice not buying from a seller using Evri which is hard as eBay push sellers to use Evri. I have now cancelled my eBa and won’t be using eBay again for selling or buying. They have a system where you can no longer talk to anybody. If your parcel is marked as delivered by Evri neither eBay or Evri will help you. It’s a huge scam and could easily be resolved by strict punishment on drivers that are either putting parcels in bins and signing them as delivered to meet the unreasonable work load or they are stealing items. Either way I have zero trust in ebay and have found there customer support atrocious!!! BE WARNED THEY WILL NOT HELP YOU WITH MONEY BACK GUARANTEE IF MARKED DELIVERED