eBay Customer service neglected my complaint in regards to the bank account hack when money was taken out of my credit card account by this seller regardless of the proof of payment and the proof that my account was hacked. The money was not returned to me and my case was dismissed. I want to warn anybody linking their credit cards to eBay and then seeking help from the customer services. The money back guarantee it's a lie. The seller possibly sent the package 10 days after. The tracking shows as delivered I didn't get any parcel, but eBay is not going to refund me the money, because I don't have proof that it was not delivered. The seller, whose name is, by the way, Leonardo Pantoja Munoz, a former student and lab assistant of Middlesex university, who had been expelled from his university for theft, scam and various other violations, used to steal rare and valuable books from his university library to sell them on eBay has been lying all the way providing eBay with fabricated evidence. Despite the fact that the photo of the delivery proof on the delivery company website clearly shows that it was delivered somewhere else. I actually was talking with eBay customer service were very rude customer service assistant was yelling at me that they see that the package was delivered close to my house and that is good as proof of delivery, and he disconnected the call. eBay don't care about customers, and the money back guarantee does not exist. I don't recommend buying anything from a scammer like this colouring book thief of Middlesex university on eBay as you will lose a money just like I did because eBay is not safe .