Right, I originally bought a generator which worked fine for 12 months and then failed to start. Took it back and I was 2 days over the 12 month warranty, fair enough, paid to get it sent back and get repaired. Received it 3 weeks later repaired. Continue to use for 6 more months getting a service in the meantime from them ,i have more trouble. Send it back in and am told its the same issue as before so they repaired it at no cost, but as standard practice to find the problem they 'service' the item which often shows the problem up for them and so wanted to charge me for the 'Service' which I hadn't asked for because I had had one 3 months beforehand! When I challenged it they went n spoke to the manager thing came back and took the charge off. Go forward another 6 months and once again it won't start showing an overload fault as it has every time before. Send it off, 9 weeks later, yes 9 weeks later after 3 calls from them telling me it will be done next week from week 2, I'm told it can't be repaired as they can't get the bits due to covid etc so they want to replace the product with a reconditioned one. J agree as long as I get some sort of warranty. They agree to 6 months warranty only for it to go again 3 months later with the same fault. I again send it back, under warranty so no £20 charge to send it off, only to get a call 2 weeks later to tell me that it's failed due to a build up of carbon deposits on the spark plugs which they have took photos of don't you know!!! and will cost me £90 as my warranty is cancelled due to the only way this can happen is because I've used it in a confined space! My generators sole purpose is to power my catering trailer. It has never and will ever be used in a confined space. IT IS OUTSIDE!!!! I'm about to contest this with them as it only came to light on Friday just gone but I am so not surprised by this and had to write this review. Please stay away from the company as they do not want to know if you have issues with products. Tbf the lads in the shop are fine , most of them but 'head office' dear oh dear!! Never again...