I have to use Machine Mart on a day to day basis through the company I work for, and whenever I see that an engineer wants to order something from there I immediately feel annoyed. There customer service (email and phone) is the worst I have EVER had to deal with. We are a loyal customer for them (I do not know why, I personally would've stopped using them a longgg time ago) and they literally do not care at all. We email them over a PO to order parts and they don't respond to emails EVER. Not an acknowledgment or anything, so I always ring them to make sure they have received it. It usually takes about 10 minutes of them looking for it before they find it and then they say 'yes it is being processed'. Not only do they all sound like they hate life and do NOT want to speak to you or help you at all on the phone, 100% I know the order is not being processed at all. It is meant to be next day delivery but we still haven't received something 2 weeks later. So obviously i just rang up to check my order, the guy spent 10 mins trying to find it and then once he found he said 'I can get this delivered tomorrow for you' in a very miserable mono tone voice ... so I said Ermm ok fine, where is it going to be delivered to? ... 'I don't know! Where it usually gets delivered to, whatever it says on you PO I don't know' ... I said ok bye - and hung up. He said it so rudely. I hate speaking to them, they all clearly have no customer service experience and hate life and people. If it was up to me I wouldn't use them but sadly our company does and SADLY I have to put up with these idiots. Next time I am going to ask to speak to a manager, but I have this feeling they're the type of company that don't care. I would give it 0 stars if I could.