AVOID DO NOT PURCHASE FROM MACHINE MART. Brought a ratchet with supposedly lifetime warranty. Ratchet broke and told by store staff that lifetime warranty is only 5 years. According to UK consumer law lifetime warranty is as long as the business is still operating and the product is still being sold. Shop staff took my ratchet apart losing a part in the process. After speaking with customer service I was told to take a picture of the ratchet set and send to customer service via email. They eventually agreed to replace or repair the ratchet but this had to be sent off to their service department. It's been 5 weeks and not heard anything from them. Spoke to customer services and the first person rudely hung up the phone. Called back and spoke to Matthew who refused to give me the name of the advisor who previously hung up on me. Was then told they have no manager or team leader for me to speak to and I would have to make a complaint in writing. Matthew then called me a liar saying it was me who cleared the call. Zero customer service and arrogant staff who hide behind the phone. Spent around 10k at this store will never spend another penny with them. Better quality products can be purchased at screwfix, toolstation or ebay and you don't get this hassle from any other stores. Even Argos sell Clarke goods cheaper than machine mart. As a former employee of machine mart I can assure you their aim is to rip you off.