I placed my order with machine mart for a damp meter on 8th October 2016 on the website and paid fully for the item. It does state that delivery is 4 or 5 working days and on the 14 October I visited my local store to enquire about the item that I had paid for only to be told that the item was not on stock and that they were awaiting a delivery from the manufacturers. I asked when this would be and they did not know but said it would be at least 3 days after they had delivery from the manufacturer that I would receive my item. I then sent the company an email cancelling my order on the 16 October 2016 and stated that the reason was that they did not have the item in stock. I did not receive a reply and I then telephoned their sales team on the 17 October 2016 at about 3 30 pm and told them that I wanted to cancel my order as they did not have the item in stock. To my dismay I was told that it would take 3 or 4 days to complete my refund. I know that this is only a small amount but it will then be a minimum of 12 days that Machine Mart have had my money for an item that they are not carrying on stock and did not even have the courtesy to let me know.I will never deal with Machine Mart again as I do not wish to give my money to a company who I think has no principles.