Worst customer service I've ever experienced! After being told how great a Honda generator is by the staff, I bought the eu10i for over £800, this lasted just 15months. Whilst sent away with them to be fixed (which by the way took a month for them just to get back to me saying what's wrong.) I bought the Clarke generator for £300 so that I had a spare and something to use whilst waiting for my other to be repaired. The pull cord then broke exactly a month after purchase and they refused to refund or exchange until it had been sent away which would be a minimum of two weeks. I was then directed to customer service, then to another number and then to an email address to make my complaint and seek a solution. Absolutely disgusting service and it's so frustrating that they can get away with this!