Hello my name is Giles Rees. On the 13th of April I went into the swindon store and ordered a pair of wire strippers. (I have receipt still) I was told they would take 1week considering the bank holidays as well. I rang 1 week later and was told they were coming. I rang again after another week had passed and was told the same thing. Today I rang and was told my product wasn't even ordered and they would 're order today. Once again another week I have to wait. I said that I was told twice they were coming ( was I blatantly lied to?) Yes he replied and an apology came next. Is that it? I feel cheated and robbed by your company. Plz help. Thank you