Machine Mart is a company I have used for many years; since the 1990s at least. But today they lost me (4/11/2018). I am prepared to pay a lot more for the same product- if it means that I will be trusted as a customer, treated with compassion and respect, and valued. The low price is soon forgotten - the lousy customer service isn't. They sold me a power pack and it was faulty the moment it was unboxed. I showed them less than a day later and I was astonished that I could not have my money back. I didn't realise that companies could get away with this for faulty goods - and that you have to wait until it is inspected to get your money. This can take several weeks. What Century is this? Machine Mart. You are in competition in a world that offers immediate refunds to customers buying inferior products. If you don't put a stop to this convoluted returns policy you will soon be nothing but a memory. All is fine if the products are fine - the 5* ratings on here. But your customer service is nothing short of disgraceful. You can't and won't survive. You can't punish decent people for the dishonest actions of a few of your customers. This is what business insurance is for. It's goodbye - and I have spent many £100s since the 1990s.