A absolutely appalling company behind the scenes who sell dangerous repaired items and dont care. I feel sorry for the decent staff on the front line with tied hands.
I purchased 2 repaired items from the green tag repair bay (mig welder and 200l compressor) and both were faulty.
The compressor was sent out with a faulty psi gauge and no pressure switch setting so it ran and ran until the emergency valve kicked in.
It also leaked air at the joints... Excellent quality from their engineers!
Left unattended this could have been a disastrous and dangerous scenario. Best of all machine mart merely told me to fix it myself and offered no apology at all until prompted. There attitude is so blasé its shocking.
The welder again never welded right from day one, came battered out of shape and missing bits.
The experience and inconvenience the customer service department inflicted on me was unbelievable.
The working standards of their repair engineers is now the pits and the company could not care less about you. Its all about what suits them or tough. I was so disgusted with the repairs i had been given i demanded new or nothing... Machine mart refused on all accounts and i returned the welder and fixed the compressor myself rather than letting their donkeys loose on it again.
As a experienced engineer from aerospace, automotive, marine and manufacturing backgrounds i urge you to not buy from this company anymore unless its a simple product.
They do not have the technical abilities to safely repair remotely complicated equipment and such are a liability.
I will be taking my case further to ensure this does not go unnoticed before someone gets hurt.
5 years ago
Machine Mart has a
1.8
average rating
from
249
reviews
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