Once they have your money you are a nobody to them... I tryed to return my ig1000 generator within few days from the sale and they will hang up on you, they will say it is your fault and even insult you. my generator was was/is burning all the engine oil witin 8 hours of use(not continuous use - 3 hours a day) . I never seen/ heard of a 4 stroke engine burning all it s engine lubricating oil in 8 hours. PATHETIC GENERATOR CLARKE!!!!!!!!!!!!!!!!! 2. few days ago almost caught fire wile running. white thick smoke came out from the inverter bit . all this after 60 hours of use. Now the generator is with Clarke international repair centre for repairs. Because I dare complain to them they still not repaired yet after 21 days. I am still waiting... AMAZING quality british engineering men.... AVOID MACHINE MART and CLARKE INTERNATIONAL !!!!!