On 23.02.15. I ordered an item by 'phone but cancelled it 20 mins later and was promised a refund. On 06.03.15, I rang for a third time as the refund had not reached my credit card. Spoke with am obvious zombie who asked the same few questions over and over until it became super tedious. Zombie man advised that 'admin' would ring next day. No call so I rang again. This time I spoke with a man who twice ticked me off for criticising his imcompetent co-worker, forcing me to remind him that I had often spent money in my local branch and was still a MM customer. After his third pompous outburst I was compelled to promise Moron2 that I would never shop there again. Well done, Zombieman and Moron2. Your customer service is notable for all the wrong reasons.