I don't like leaving negative reviews of a company when things go wrong, I prefer to try and work with them to sort issues out but Machine Mart have left me no choice on this occasion, as it seems raising this here is the only way to get a resolution. I ordered a Wolf-Garten lawnmower on the 8th June, this being a Machine Mart extra item I waited the 7 working days. This passed and my order was still not dispatched. I checked on the Wolf-Garten UK website to see the lawnmower was out of stock with them, and my order with Machine Mart had not made any progress (though my credit card had been charged). I rang up Machine Mart on the 17th June to request they cancel my order, as with Wolf-Garten UK being out of stock it seemed unlikely I would be receiving my order anytime soon. Customer services were very helpful and agreed to cancel my order. I need a lawnmower quickly as my current one has failed therefore I have to get my money back so I can purchase elsewhere. I have called up today (22nd June) to speak to customer services, who confirmed they could see the request to cancel my order had been acknowledged, but no refund had been processed for my order. The customer services representative, who was very helpful advised I call the web team on 0115 840 6231 to chase up. I have called this number four times this morning, each time it just rings out then hangs up. I cannot believe you are making it so difficult for me to get my money back, as said above I need it to purchase a lawnmower elsewhere. You were quick enough to charge my credit card for an item which was out of stock at both your warehouse and at the suppliers. (I would add, most online retailers now only charge your card at the point of your order being dispatched, why can this not be the case here). Order number 2359631 - please can you just refund me (and do me the simple courtesy of replying to my e-mails?)