Ordered a petrol strimmer on the phone, paid extra for next day delivery only to find out 3 days later that the item was not in stock. It took 8 phone calls including being talked down to by one very rude man in customer services, 3 times I was promised a call back when they found out what was happening with my order which never happened and 2 weeks later I finally got a refund. Terrible company, I wish I'd read all the reviews on trust pilot before ordering as it seems they make a habit of taking money for items that aren't actually in stock. Will never consider buying from them again.