I ordered a gift certificate for a niece for Christmas. When she received the gift certificate, she called Mackenzie to order some food. She was told that the gift card number she received was either incorrect or it had not yet been validated and that I had to call Mackenzie to get it straightened out. I called Mackenzie and was told the same thing and was assigned a case number on Dec. 18. On Dec. 18, I received a call from Mackenzie telling me that my niece had to call Mackenzie. I explained that my niece had been told that I needed to call. The Mackenzie person would not talk with me and only wanted my niece's phone number which I reluctantly provided. Mackenzie never called my niece. I called Mackenzie on Dec. 20 and was told it would take another 1 to 2 business days to get this resolved. On Dec. 22, I received a phone call from Mackenzie telling me that Mackenzie had entered the wrong gift card number and everything should now be OK. This was obviously a problem on Mackenzie's part. I received no apology. This is not the type of service that I would expect from Mackenzie. It took 4 business days to "resolve" a problem that was caused by Mackenzie.