A SOFA BED YOU WILL HAVE TO PLUMP DAILY IF YOU WANT IT TO BE FUNCTIONAL AND NOT TO LOOK CHEWED UP... Bought sofa bed from them... £1300 ... after a year it is impossible to sit on... cushions are so thin and I feel like I am better off sleeping and sitting on the floor... and that would be ok if they did anything about it after I complained... They told me it is my own fault because I have NOT PLUMPED the cushion enough, which is a lie as I was plumping the cushions once a week. Any sofa that needs daily plumping should not go into productions as it is simply ridicolous. What a horrible customer service... I was offered for the technician to come over and after I accepted I was told I will have to pay for his visit. They have lied and try to buy time thinking I will not want the technician to come. I have contacted them in January, NOT IN FEBRUARY, and their technician have still not been in the area. Now, a year later, technician never came. That would mean that there is no tecnicians in Essex, 1h away from London, for the last 12 MONTHS, which is a pure and simple lie. Any company that is not able to resolve an issue so small in this time period should shut their buissniss down and yes it is very frustrating when you are being deceived and lied to. Their so called experts in the factory can not see the cushions have not been taken care of. It is another lie. If they had Sherlock at their disposal he certanly would not be in their factory stuffing feathers in their cushions. And if they made thousands sofas a month as they claim they would not be grinding for 2 cushions... I know times are hard and you are getting out of buisniss but lack of care for your consumers will only shut you down faster. MADE TO LAST IS NOT TAKING ANY RESPONSIBILITY and their colleague KINJAL is a very rude person. Every time I had to chase him to replay trough emails, calls and their facebook page. He wrote " I can apologize but there is nothing to apologize for!" .They are commiting a fraud as their name states it is made to last... in fact after a year I can only bin the £1300 sofa bed I have bought from them... Oh yes, I was kindly offered to replace cushions but to pay for them with MY OWN MONEY. The only reason I bought this sofa in the first place is the matress, which is supposed to be thick and good, whic is not the case. It is nither thick or good and the metal pole that goes across the bed cuts your back in half, so while your head and your legs are hanging, the pole is pushing your back upwards. People need to know this to stay clear of them