This is the first time I have used Made in Tuscany having found them on the web when looking for a briefcase for my granddaughters 21st birthday. When I ordered it I was told the red was out of stock but they assured me it would be here in time - November 16 th. Made in Tuscany kept me well informed of the progress of my order and the bag arrived as promised and is extremely well made with good quality leather. My granddaughter is very pleased with it. The service and follow up information from your company is “Second to None” and I would not hesitate in using you again or of recommending you.