I bought a chair that was listed as in stock at the beginning of January. Their website and receipt email said that products will be shipped in 10-14 business days. When I heard nothing in that time frame, I contacted the company. THEY WILL NOT TAKE ANY CALLS ABOUT SHIPMENT, only calls for new orders. If they already have your money, you are told that you must contact them through email only. I sent and eventually got an email back, saying, so sorry, with COVID their shipping will take much longer and my chair would be shipped in early to mid February. They have since tried to cover their butts on various sites by saying they have told people that it would take longer. However, at the time I bought the chair both the website and the receipt email very clearly said 10-14 days for in-stock items. It's mid-February, and it's the same song and dance routine. I emailed and I called the company, despite their autoattendant saying that existing order issues will only be handled through email. I got someone right away, so... so much for not having people available to handle issues. Of course, I got the same garbage, saying that they can not provide any shipping information or a refund by phone, only via email. I noted that the people handling emails have telephones too, so please connect me to the person(s) who is handling emails. Of course, it was the same thing repeated over and over... can't give information about shipping, can't cancel and refund a purchase that hasn't been shipped over a month after the initial promise, can't connect a person to anyone who can discuss it...