I ordered 5 chairs from them Aeron, Mirra, Leap V2, Gesture, and Amia. I ordered on 3/29. I did not hear anything for a couple of weeks. All but two chairs came in individually spaced out over several days. They do not answer the phone and are slow to respond on email. You can't see the status of multiple shipments in their online portal, so when something does ship, you don't know which it is or when to expect it. I was very concerned at first that the company might have been fake. By the first week of May all chairs had arrived. All were from their remanufactured line-up. 1/5 lived up to expectation of a remanufactured chair. It was an Aeron. The fabric on all Steelcase products was very poorly done, I would not trust them on a reupholstered chair. Many loose threads and in general it looked like a very low level of quality. The Leap V2 had five different concerns. Three different components broken in shipment. It took me four emails with pictures along with a threat to challenge the credit card statement for them to ship repair pieces. When they did ship, there was no instructions, so if you are not mechanically inclined, you would have little to no chance of fixing. Additionally, their is a permanent seam in the back of the upholstery because they glued it in place without smoothing it out. They also did not trim excess fabric on any chairs, so you have random pieces of fabric sticking out from the chairs. The Steelcase arm pads are designed to be replaced, but to save a few buck they did some weird reupholstery to it as well on the Leap. The Gesture and Amia, appear to be new pads, or at least in great shape. The fabric edges is the big negative one those two. The Mirra chair we ordered either had bolts stripped in the frame from the factory, or they did not install the correct bolts. Whoever installed, did go out of their way to make it look correct. The result is that it took about two weeks before the back of the chair separated into 3 pieces. The company won't ship new bolts, or replacement chair back. Their only solution is to ship back the whole chair back and then they will replace. The problem is either a bolt of the chair back. Neither of those make sense to ship a whole chair. Either way, they will only take back a chair in the original packaging. If they make an exception you have to find a box that fits exact dimensions. I along with a couple of coworkers spent a couple of hours trying to find the box, and we couldn't. As a last ditch effort I tried to order another chair from them and told them I ordered one to get a box. THEY CANCELLED THE ORDER!!! This is the most unethical, and sleazy company I have dealt with a long time.