I bought a Steelcase Leap v2 from Madison Seating last week. When it arrived I assembled it and put it in my office to use the next day for work. It is so uncomfortable compared to a 5 year old RETAIL version of the Steelcase leap v2 that my girlfriend owns. The refurbishment was very poorly done, chair wobbles, lumbar is bad, cushions are hard, material is cheap and rough. The lumbar support is so intense and using the adjustment just makes it worse (I compared the lumbar support to the exact same chair model my girlfriend has). You can visibly see the lumbar support pushing on the back rest and distorting it. The fabric is very rough and the cushions are no where near as comfortable as the RETAIL version of the chair. I reached out to Madison Seating customer service and after a few canned responses they finally said "Please return the chair and find another vendor to furnish your office chair needs."