I purchased two limited edition Halloween Metal Hammer magazines on October 13. I had an issue once I realized that I had to change my shipping address as I used Paypal instead of my card and there was a huge issue there. I got told multiple times that my order "didn't exist" about 3-4 times, until I showed multiple pictures of bank statements showing that I had purchased these items, and even got a confirmation email. After this, I still never received a shipping notification and had been unable to create an account on the site to check on it myself for some god awful reason. Finally yesterday (11/7/23), one arrived. It was "packaged" in a thin plastic wrapping if you even want to consider it that, and the magazine is badly damaged. It is bent, has creases, and a huge tear across the front cover. Not to mention, the second one hasn't arrived yet, which one would think they would arrive at the same time. I can tell you, after all the trouble with "support" and the damage on the one I received, I am not purchasing from this company again.