I bought a subscription for my Mother-in-Law this Christmas.There was some trouble with them taking the money by direct debit, but it was paid on 17.1.18 and I was told the first issue would be sent out at the end of January. Come February still no magazine so I emailed the customer service to chase it up. I was told the first issue would be end of February. Then they debit my account again on 20.2.18! A completely unauthorised payment. I immediately cancelled my direct debit to stop any further unauthorised payments. My money was refunded on 22.2.18 and my Mother-in-Law finally received her magazine. Then I receive a letter telling me that as I had cancelled my direct debit the subscription had been cancelled and the last issue would be end of March!!! So I've paid for a six month subscription with the renewal being 17.7.18, but I am now being told that it had been cancelled. I was also told that both payments had been refunded. I checked my bank (even called them to be sure) and the January payment has not been refunded. This is without doubt the worst gift buying experience ever! So much hassle. What a terrible way to run a business. Ask they had to do when they saw that I had cancelled my direct debit was to contact me and ask me if I wanted the subscription to run until July, which I did!!! I will never use them again. There are other companies out there, I definitely advise using someone else! Also I'm sure their reviews on Feefo are doctored to only show the positive reviews! And I could not see how to add a review myself!