I paid for a two year subscription as a gift for my sister and discovered it had never been sent. I was told several times the refund has been processed and sent and I must wait 10 days. After repeated phone calls always getting the same story, but in different forms...one was even..the money had been sent by cheque and I must wait 30 days... the cheque never arrived and I am still waiting... this has been going on for 6 months. I then cancelled my personal existing subscription because I no longer want to deal with magazines direct and now the same thing is happening with the money for this subscription. Payment has been processed but never arrives.I have been a customer for years with magazines direct but I have no wish to deal witha company any more who does not treat their customers well .