I am still trying to resolve the issue regarding my initial order for Gardeners World magazine. I ordered it online but it was declined. Nevertheless a confirmation e-mail said the order had gone through. This was along with a second order for The English Garden which I ordered instead. I have tried on numerous occasions to cancel Gardeners World through both e-mail and phone helplines. The BBC magazine subscription helpline for Gardeners World have never heard of me but someone has taken the money from my bank account. A young man from your helpline (TEL;01795414784) told me the magazine was now cancelled and that my bank statement would show that no payment would be taken. But the amount of £41 has been paid through VISA to Three PM Ltd. NO MONEY, NO MAGAZINES! NO RESOLUTION. I now need to check that my sister will receive her years subscription for "The English Garden" magazine or has this information gone astray also! I would like to have given you a Very Good star but... I'm feeling really fed up.