I had a problem receiving any confirmation email after having bought the subscription. I called twice to speak to someone and to ask for confirmation to be resent or for at least some written acknowledgment. The first time I called, one of the most unhelpful and unpleasant people I have ever had the displeasure of speaking to ,who clearly hates his job, answered the phone. The second person I spoke to, a woman, was very friendly, however both said they would send me written confirmation of my purchase in the post and weeks later I am still waiting. The subscription I bought was a Christmas present and in all honesty, I really wish I hadn't bothered but it's a bit late now to get anything else in place.