I have ordered a Magnet kitchen but am feeling very anxious now I've read these other reviews. In fact I've already been put off by lack of communication. I had to delay the fitting because I caught Covid - I asked the salesman to ensure he told all people involved. Despite that, while I was really ill, I received 5 calls from hauliers, unit and worktop suppliers wanting to deliver items, so I had to tell them it was postponed and to deliver to Magnet warehouse. Then on the original installation date the hauliers arrived to deliver the kitchen! I complained to Magnet customer services, but no one will apologise or tell me whose responsibility it was to postpone. As others say, once they've taken your money, all customer Care goes out the window....so watch this space come end of January!!!