How are Magnet still trading? We have had incompetence, more incompetence and yet more incompetence. To be succinct, which our problems have not been, they incorrectly measured our kitchen, gave us plans that wouldn't fit, then after we insisted that they wouldn't fit, they attended again and told us the plans would fit. Again, we insisted they wouldn't and they agreed. They then promised to reimburse us for the changed plans, which was a couple of thousand. This was chased up over 2 weeks, after they assured us it was sent 3 times in a phenomenaly patronising way, they conceded it hadn't been sent as it hadn't been authorised. Just the start of the farce.... We took delivery of the kitchen. Well, most of it. The fridge freezer was on route to a builder in Birmingham. Wrong drawers, insufficient cornice, wrong design on work top, no corner piece, the 2 cookers were different colours, one graphite, one stainless silver. Trying to speak to someone at branch was tricky. Trying to speak to someone who cared was largely impossible. They did re order one of the ovens. Exactly the same colour oven arrived. Yep, you wait for 2 weeks, and take a day off work, and they go and further tarnish our feelings for them even more. We have had to plead with our kitchen fitter to hang on whilst we wait for the rest. We have told him it shouldn't be too much longer, but I'm not so sure. Haven't got a clue how much more this will cost us, but it will cost us. This evening we have just found out that even the cutlery drawer is too big for our drawers and doesn't fit. And we find that Magnet no longer answer our calls or e mails, not that they did much anyway. Just so it is in open forum, the sales branch at Leamington Spa shut soon after taking our money. We were told that Stratford upon avon would be our point of contact. We have been caught in the middle of a massive headache. If we weren't the recipients of this massive joke, I would be sat down chuckling at this review. But no, we are the victims who will never, ever dream of using or recommending Magnet to any one. Ever. You should be ashamed. The one shining light, has been Scott at Stratford. He has tried to put a really wobbly wheel back on a really wobbly bike. Unfortunately, too little.