We went with flat pack, which my partner was fitting. He has fitted 7 kitchens before. When I started to assemble the units the instructions were very poor, the diagram does not match with the units. There are three counter sunk holes in the main piece, however only two in the instructions and it makes no mention of plugging these. Because of this third hole, you cannot place a dowel because it pushes in to the negative space too far down to be useful. I was told it was a universal cabinet and to try and plug it. Later telling me that wasn’t the case and stating well I’m not a fitter, why fob off with wrong instructions if you didn’t know that was correct then? Can’t just make stuff up. Next both cross battens were not drilled to depth so would not accommodate a cam lock, so the whole unit cannot be built. I was told that fitters just drill them out if not drilled and blamed it on us not being professional fitters. I’ve never had to further bore out holes in flat pack before. If this is the case what is the point in selling flat pack? They’re just two bits of chip board at this point requiring carpentry/fabrication. When I explained nervousness that they would all be this way they refused to do a site visit even though head office promised me one. I mentioned we’d never had any of these issues with our Wickes kitchens, store manager replied “they’re ours, we make Wickes kitchens”. Head office said the Wickes units are the less superior ones. Why am I paying magnet prices for a Wickes kitchen,. The Wickes flat pack we had last time had solid backs and thicker units, are much better quality and cost less. Magnet are 16mm and have flimsy board on the back the like of which you get on the back of ikea wardrobes. When I said the kitchen is not worth 9k store manager looked at me quizzically. I paid £4k yes, but it was supposed to be 9k without the discount or are they lying about the real value? Whatever, the same like for like kitchen at DIY kitchens is at least 1.5k cheaper. If magnet don’t want customers to build and install their own kitchens don’t sell flat pack. They continually tried to put it on us for not being professional installers when it’s clearly manufacturing faults at play. Asking us to bore out faulty pieces to make them fit is unreasonable and comes with issues as the material can split and invalidate any warranty. I have only opened two units so far and issues. There are 9 more. Head office don’t call you back. Store doesn’t apologise and blame the customer. I am disabled and have been treated with contempt.