I placed an order for wallpaper on 5/31/22 and received a confirmation email stating "If we experience any problems with your order we will notify you by email". The payment on my credit card was processed the same day. By 6/14/22, I had not received any further communication from Mahones, so I called to check on the status of my order. I was then informed that the wallpaper I ordered was on backorder with a due date of 6/24/22. On 7/7/22, I again called Mahones as I had not yet received the wallpaper nor had I received any follow-up from Mahones on the status. I was told that the backorder date had been pushed out to 8/6/22. I asked if they would notify me in the future of further delays and was told that I would not be notified, but that I could call them again. I considered canceling my order at the time, but decided to continue waiting because I did not need the paper right away. I called again on 9/13/22. I explained the situation to the Rep and told her that I wished to cancel my order and have the charge credited back to my credit card. The Rep looked up my order and told me that I could not cancel the order because it was scheduled to be delivered that very day. The order was delivered later that day. This review is not about the physical wallpaper, but instead about the lack of customer follow-up/service. When a company states that they will contact you if a problem with an order, I would expect that to include being notified of backorders especially given that they had already charged my credit card for payment. Due to the poor customer service I received, I am giving Mahone's a 2-star rating.