Booked to stay in the main BCM hotel, were moved involuntarily to another site - which worked out more than £100 cheaper than what we had already paid for the holiday. Told us the hotel was over booked - yet they were still offering the exact same dates/times/hotels package holiday on their website. Impossible to get hold off and worst customer service I've ever experienced! Once we arrived we had to go to another hotel to collect wristbands and were told the reps would be round to see us once a day. We didn't see the reps once apart from events they had organised - which were atrocious anyway. The full moon party was just enterance to a bar and drunken reps doing face paints. No activities, no nothing. Horrendous company - would rate 0 stars. Do not book with this company.