Terrible customer service
Ordered a Christmas case of wine on the 29th of November (ORDER NUMBER 37692722) which Majestic never sent to the courier. Phoned up three times and eventually a call handler said she would get it delivered from the nearest shop, but she’d have to substitute some of the wine as it was out of stock. She also said she’d get me a couple more bottles as compensation for all the hassle. A delivery driver from the local store turned up the next day, banged on the windows and left two very scruffy boxes on the doorstep with 12 bottles of wine in them and shouted “there you go mate” before zooming off again. Very poor service from Majestic wine. I didn’t feel like a valued customer and needless to say I won’t be using them again. AVOID!
3 years ago
Majestic Wine has a
2.7
average rating
from
50
reviews
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