I have dealt with Majestic for years, their branch staff have always helpful and I have never had cause for to complain. Unfortunately I bought wine from their Kettering Branch in December, lured in by a deal of free wine glasses, again unfortunately I realised when getting home I had been charged for these. Originally I sent an e-mail to their Kettering branch, no response, tried again no response, and then I learned this branch had been closed. I then sent a further two emails to their Market Harborough Branch again no response. I think it is absolutely disgusting and arrogant for them to be ignored like this despite buying from them for many years and think I will continue trading with them. I have now sent an email over 7-days ago to their head office from their web site still no response, disgusting, I have closed my account with them; I do not want to deal with them anymore