I have been a loyal customer for over 20years. For the first time ever I had to return a garment to my local store. I had bought a T shirt which literally disintegrate into several holes by the second wash. I was told no other complaint of this kind had ever been received and that it must have been caught in a zip. Being an intelligent person, and never having had this ever happen to any item I have washed either before or since I was not impressed. I escalated my unhappiness with the response to customer services. Same response. I informed M &Co they have lost a customer. I noticed an earlier poor review where the customer received the same response with regards to a hole in a reversible coat. Same "zip" response use. Seriously! Seems the customer is "in the wrong " I won't be back.