Poor customer service and TERRIBLE returns process. You can only return to them using their online portal and therefore their shipping provider of choice and pay a flat rate that they charge. On top of that, returns take up to 3 weeks to arrive to them and another 7 days for the money to begin being processed back to you. They CONSTANTLY loose returns in the mail and are unwilling to do anything about it. If you have returns, you will likely not get your money back. Considering how much you spend to receive very regular quality clothing, please avoid this terrible company and spend your money elsewhere.