Honestly, terrible. I ordered 5 radiators from them (or I thought from them, actually a company called Bathroom Takeaway). one was defective. I contaated Manmano and they said they are just the middle man and to contact the vendor. Whoever writes their emails can hardly string a sentence together. They said they wont give me a refund until they collect it. They wont collect it unless its removed and in its original packaging. Im not an electrician, i have no idea how to de-wire an electric radiator and remove it. I had to pay someone to (after paying someone to install it). Their courier hasn't turned up two "confirmed" days now, the the company claiming my concierge Peter sent the courier away.....my concierge is called Jenny. Manomano has done nothing to help whatsoever.