BEWARE UNFAIR RETURN CHARGES and awful service: A really poor experience. Bought a small item (a WC flush plate costing about £65), not knowing 100% if it would be compatible. It took 3 weeks to arrive, despite being “in stock”, with poor customer updates. Sadly it was not compatible, so I have tried to return. I fully expect to pay a reasonable return charge as the item was “unwanted” not faulty, but I was quoted £19 by the seller as a “refund” charge. Turns out the seller, bathroom2kitchen.co.uk, have their warehouse in France, and I am expected to pay a totally unreasonable return charge because of this. I have asked both them and MonoMano to show me where it is detailed on the website that returns will be to France and hence extortionate. Neither have been able to do so. I asked ManoMano to intervene, and they have refused. Even the return process is awful. The seller arranged a courier but sent me no label so Fedex could not collect! About 10 emails later and 2 weeks and I still have an item I cannot use. So frustrating. My advice…. GO ELSEWHERE. This is 2024 and customer service has moved on from the 1970’s. Apart from at ManoMano it seems.