Hi i bought my husband a record player for Christmas but bought the wrong one, I returned it to the Rugby store and was serve by Ben who was really helpful and advised me which one would be best for our needs, so I exchanged to a better model, he wasn't like other assistants who can be rude when you need to return or exchange. I told my husband about how helpful he was and yesterday he went to the store and was served by Ben and again advised him on the relevant product that would be best for him, which was Sugru glue and it has worked great. When we go back to the store we will look out for Ben for advise.