Everything went well with the purchase online until it came to me receiving the items. I was advised by e-mail that the item had been dispatched and would arrive on a specific date. I went to collect item on the day after the specified date and the shop workers were unable to find it or have any record of the purchase. I wrote to customer services multiple times and never received a reply within a month. I decided to return to the shop and ask again, this time they found my items.
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