I am reading some bad reviews here and I think the problem is that most people don't know the rules and how these things function. Regarding withdrawals, people don't understand that the account needs to be confirmed and you need to sent papers and confirm all your details the broker has to confirm it, they have to follow legislation, they have to confirm who you are. Also if you are new don't play with leverage and it isn't their fault if you use x20 or higher and burn yourself. You will lose a lot of money if you continue doing things you don't understand. I think this broker is quite professional.