Ordered slippers for my twin grandsons for Christmas. Order confirmation said they would be available for collection after 12 o'clock on Thursday. I visited the Ormskirk store at about 4pm. The parcel had not arrived. A rather curt assistant asked if I had received an email, as they send an email when it has been checked in. She said it would probably arrive on Friday. As I was in Liverpool, and catching the train back to Ormskirk on Friday, I called in again. Again, the slippers had not arrived. It is now 6.45 on Saturday evening, and still no email. I have ordered from numerous suppliers in the past, and had goods both delivered and sent to a store for collection. I will not use the Marks click and collect service again..