Dreadful customer service from beginning to end. I would give a score of minus 7 if I could. I had to stick with them as my oven was an unusual size I could hardly find elsewhere. 6 months between payment & delivery. I was told after 6 months of waiting that the maker had stopped making the gas hob that matched the oven... So now I have mismatched appliances. On top of that every time I called I was asked if I wanted my money back & cancellation of the order.. err no.. I just wanted to fimd out when delivery date would be! To top things off.. kaboodle which they use for delivery and installation, did not install the gas hob properly. It was not level. Never again!!