I really think Marks Electrical are fraudsters. We ordered a black Neff hob from them for £329 around two months ago. We are having our whole house renovated and did not open the hob till a couple of weeks ago for the templater to fit our worktop. When we did open it, we were so busy and distracted that we did not realise it was the wrong hob. We have a black Neff induction that we ordered from another site and only when we put them together did it click that 'hey, this is the wrong hob!'. We have rang and pleaded with Marks Electrical. The hob is still wrapped up in its plastic packaging but our tradespeople through the box away! Marks have told us that they can't do anything about this because it's over the 14 day cooling off period. However, we have received the incorrect item, and what's more, the hob we have received is £150 cheaper! They have told us they can't do anything and have told us to basically go away and take a 10% discount - which is nothing compared to the pain, hassle, time and money this is using of ours. We want to move into our new home with the correct items we bought and paid for! This is causing us a lot of anxiety and worry and Marks Electrical have been extremely unhelpful. We have photos of the hob and of the box and a video showing me speaking after the templater left, with the hob just showing on the side. We would have no reason to lie. All our appliances have a black glassy finish and now we have this random chrome hob that does not go with our kitchen! We are taking this case as far as we can, because it's actually fraudulent of Marks Electrical and the supplier.