I purchased 20 appliances for some new properties. The items were booked out for delivery but the driver refused to off load them as he was not prepared to park his van on a driveway where we have several deliveries being off loaded daily. They provided a date for re-delivery but decided not to come and emailed me saying the items were not in stock any more. After waiting for 3 weeks I was told would get the delivery but they could not tell me the time until 7.30pm. True to their word they did but the delivery was for the following morning at 7.00am before my building site opens. The dilemma was their offices were closed before 7.30 and open at 9.00. So I could not let them know t was inconvenient. I asked them if they felt this was fair trading and they said it was. I rest my case!