Marks Electrical are an absolute terrible company, going by my experience, terrible customer service & I wouldn't recommend Marks Electrical to anyone. I ordered a AEG Washing machine on Thursday the (04/01/24). I ordered it because it was advertised as free delivery & half price installation. However when I went to pay for the machine, after ticking all the boxes on wanting it installed, the old machine taken away & the free delivery. It asked was it more than 4 steps to my property & it Is. Its 13 steps as its a flat one up. So instead of charging me for everything, it only charged me for the price of the washing machine. So i phoned up Marks Electrical, got told to take a picture of the stairs leading up to my property. Which I did & that I would have to pay an additional £30.00 for delivery, which I also did. After the picture of the stairs had been sent by email. Realising I might not be getting my new machine installed & the old one taking away. As I hadnt been asked if I wanted that service. I phoned up Marks Electrical again the next day (05/01/24 & paid £22.50. Which Is half the normal price of installation, as there was a promolion & thought everything would run smoothly now. Boy was I wrong, on the day of arrival. Two men from Marks Electrical came on the (06/01/24) to deliver & install the new machine, whilst taking the old one away. I was going to my work when they called around 4.45 pm but my daughter Kimberley was in the house. They took the new washing machine up the stairs & dumped it in the kitchen. They wouldnt fit it or take the old one away because they said it i had paid for that service. Although i had. They werent friendly & were rude to my daughter So I phoned Marks Electrical on Monday morning the 8th of January to report all of this. I got told id get a phone back but never did. I phoned again, early afternoon. I spoke to a manager a (Eunace) I believe. Who was unapologetic but later said she'd look into it & phone me that afternoon, or early morning. Strangely enough Im still wailting at 15.15 on the 9th of January, for that call. Thats after 2 other phone calls. I had asked Eunace to reimburse the £30.00 I had paid for the delivery, as well as the cost I'd paid for installation to compensate me for all the hassle & for me to pay for a plunber to fit the washing machine. I have had no phone call from yourselves but now I have an email to confirm I am getting reimbursed for only the £22.50 for the installation of the machine, that never happened. With no name on the email What really shocking company Marks Electrical. One that is full of liars & doesnt treat people with any respect whatsoever. I will never use you ever again & will be telling anyone who is thinking of using you sto say well away. A really disapointed & disgusted customer.