Terrible aftercare One day delivery great, but not when the item is faulty and Marks Electrical customer services take 4 weeks and counting to fail to resolve a faulty item. At a cost of around £1400 and being left with no hob to allow meals to be cooked ME have yet to resolve the issue of an unusable hob due to missing parts. When questioned now this was allowed to pass Smeg Quality Control and safety check for a gas and electric item I have been been given no reply. I have taken it upon myself to contact Smeg directly as I have no option to try to resolve this myself however this is no real solution to such a high cost item which is I have no guarantee is working or safe to use. ME are taking no responsibly and offer no support to rectify the situation by not returning calls to provide updates despite the timescale of the situation. All seems like the situation could have been resolved with a next day delivery of a new hob and collection of the unusable one. I will never use ME again and will make sure that they are never recommended to anyone I know.