Ordered goods that were in stock according to their website. I ordered and the delivery date was booked when ordering. Then I got an email to say in fact the item was not in stock and they would let me know when it would be delivered. They never came back to me, but the goods then arrived unexpectedly on the original delivery date. I ordered a BBQ with about 40 parts to put together. I waited until the weekend to unpack all the parts and put them together. One of the parts was bent signifcantly. I contacted the company to ask them to replace the part. Their answer was that 48 hours had passed since delivery and their terms and conditions mean that it is now my problem to deal with. They refused to help. Avoid at all costs.