I purchased a range cooker from Marks Electrical, which included free installation. Somehow, the free installation was lost in the delivery notes, and the delivery team was as prepared to install the cooker as I am to perform brain surgery. This mix-up happened not once, but twice! Eventually, Marks Electrical agreed I could hire my own installer and they’d reimburse me. I sent them my invoice six weeks ago, but I'm still waiting for payment. The Customer Support and Complaints teams have taken up the fine art of ghosting me. When I call, I'm on hold long enough to finish a novel, and if I do get through, the advisor seems to have a talent for "accidentally" cutting me off. This is the second time I've bought something from Marks Electrical, and it’s been a comedy of errors both times. Sure, they might be a smidge cheaper than the competition, but with after-sales service this abysmal, I'd rather pay a little more and avoid the circus. In short, dealing with Marks Electrical was a frustrating, time-consuming experience and I would not recommend this company to anyone.