What a disastrous experience. I received a 2 hour delivery slot. The email stated that I would receive a phone call the morning of the delivery to confirm some information. I didn't receive this call. I called them and waited in hold for 40 minutes. Spoke to someone in the office who said the guys were running late so they would arrive 2 hours after the slot and to ignore the email as they don't do the morning phone call anymore. When the guys arrived, I left them to do remove the old dishwasher and install the new one. The man then came and told me that my water waste pipe was broken with a big hole in it. This was the waste pipe for my dishwasher and washing machine. I had been running both dish washes and clothes washes that morning. If the waste water wipe was cracked before they attended then the kitchen would have been flooded. There was a small few drops of water which indicated that the installers had damaged the pipe when installing. They left without installing and I had to get an emergency plumber. The plumber told me it was impossible for the crack to have happened before that morning as my kitchen would be flooded from the dishwasher and washing machine. The plumber installed the dishwasher for me but this wouldn't turn on. It came on for a split second and then would go off. I called the manufacturer and called Marks Electrical 7 days ago to inform them - again I had to wait over 40 minutes to get through to someone. I was told I would get a call back, but I haven't. I haven't received a single call or email from them about this. A week later I have now had to pay for an electrician to come and replace the plug on the dishwasher as it was faulty. However it doesn't end there. When trying to fit the integrated door, they haven't sent the fixings. So I have a brand new dishwasher with a plug replaced and a door that cannot be hung on the front. Never again would I trust Marks Electrically.